What is your refund policy?

RETURN POLICIES:

DAMAGED items during the delivery process:

The buyer must send pictures of the damaged box and item as all of our items are insured.  Once I receive the pictures, we will replace your item at no charge including the shipping charged.

RETURN policy for NON-CUSTOM orders:

We gladly accept returned of non-custom orders as we understand that you are purchasing an item based off a photo.  If you decide, after receiving your non-custom order, you want to return it there is a process to do that.  The buyer is responsible for the cost of the return shipping.  Once we receive the item in the same condition it was sent out, we will immediately refund your money.

RETURN policy for CUSTOM ORDERS:

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for CUSTOM or PERSONALIZED order.

QUESTIONS about your order?

Please contact me if you have any problems with your order through Contact Form

How long do custom orders take?

Since each custom order is unique, we include the projected delivery time within the custom order quote; however, it normally takes 5-7 business days to complete a custom order with longer wait times during the holiday season.

How long have you been in business?

We opened our Etsy Shop on September 8, 2013.  My husband has been creating in his full service woodworking shop for over 30 years.

What in your company mission?

OUR MISSION: TheWoodGrainGallery’s objective is to be one of the leading “made in the USA” companies providing high quality, customized wood carvings for your home, business, church or vacation home.

What makes each piece unique?

Wood, by nature, is going to have variations in and on the surface including grain, knots and uneven coloring and you will see them as darker spots or character markings. These are NOT defects but rather just a natural part of working with wood. As you carve into the wood, these character markings will be highlighted. No two pieces are identical making each piece an one-of-a-kind!

What kinds of wood do you work with?

For the majority of our work, we use birch, cherry, hickory, maple, walnut and mahogany.  We also use ash, cedar, pine and oak for certain types of projects.   For our upcycled items, we use pallet wood and reclaimed bark slices; all other wood species are available upon request.

What stain finishes do you offer?

For the majority of our work, we use cherry, modern walnut, early American, golden oak, dark mahogany or leave it unfinished; all other stain finishes are available upon request.

How will my piece be finished?

We use a variety of finishes; polyurethane gloss finish, satin finish, lacquer or shellac and food-grade depending on the type of project we are working on.

Can I personalized any of the wood items?

Yes.  If you like an existing listing but you want to personalize it, just fill out a quote request form.  Indicate which piece you are interested in personalizing and provide us with your information, we will send you CAD renderings (pictures) for your approval.

Can I build a custom project around a certain budget?

Yes, we try to create pieces to fit everybody’s budget.  However, if you find a piece that you really love but cannot afford the piece as it is listed, please do not hesitate to contact us directly and we will do our best to create a piece within your budget.  Our goal is to make affordable unique wood gifts.

What determines the cost of the wood carvings?

The cost of each part is directly related to the size and detail of the wood carving and the wood species used in that wood item.  Each piece is hand-sanded, hand-finished and checked for quality prior to shipping.

What are Custom 3D Carvings?

This section is a showcase of “new gift ideas” ready for your personal touch.  We are here to inspire you.  We specialize in one-of-a-kind custom wood art.  What can we design for you today?